1. Refund Eligibility:

• No Requests Added: A refund will be issued if no requests have been added to your workspace on the Mosvie Media platform.
• Within the Refund Window: The refund request must be submitted within 3 days of the initial purchase or subscription date.
  
  

2. Cancellation:

• Subscription Cancellation: You may cancel your subscription at any time. Please contact our support team to initiate the cancellation process.
• Pro-Rated Refunds: If you cancel your subscription before the end of your billing cycle, you may be eligible for a pro-rated refund.
  
  

3. Refund Process:

• Contact Our Support Team: To initiate a refund or cancellation, please contact our support team at info@mosviemedia.com
• Provide Necessary Information: You will be asked to provide your order number, name, and reason for the refund or cancellation.
• Review of Request: Our support team will review your request and determine eligibility based on the criteria outlined above.
• Refund Issuance: If your refund is approved, it will be processed using the original payment method within 3 business days.
  
  

4. Exceptions:

• Customized Services: Refunds may not be available for customized services or projects that have already been started.
• Violation of Terms of Service: If you have violated our Terms of Service, a refund or cancellation may be denied.
  
  

5. Additional Notes:

• No Refunds for Unused Services: Refunds will not be issued for unused portions of services or subscriptions.
• Dispute Resolution: In the event of a dispute, we will strive to resolve the issue amicably. If a resolution cannot be reached, you may have the right to pursue legal remedies.
  
  

Please note that this refund and cancellation policy is subject to change. Any updates will be communicated to our customers.

For any further questions or concerns, please contact our support team.